DEWA hosts global experts at first World Excellence Summit

The two-day summit includes panel discussions and presentations on different aspects of excellence

DEWA, World Excellence Summit

Dubai Electricity and Water Authority (DEWA) is organising the 1st World Excellence Summit, which begins today and ends tomorrow, to promote a culture of excellence and innovation among its staff as well as other employees from federal and local government bodies. Prominent international experts and specialists in excellence and officials from local and international excellence programmes are taking part in the summit.

Saeed Mohammed Al Tayer, MD & CEO of DEWA, inaugurated the summit which convened at the Dubai International Convention and Exhibition Centre

The two-day summit includes panel discussions and presentations on different aspects of excellence.

The speakers are world-renowned global experts in excellence including: Suresh Lulla, Founder of Qimpro Consultants and a veteran quality professional for over 50 years; Dr. Stefan Hagmann, Professor of Corporate Governance and Business Development and a full-range EFQM-accredited Assessor Trainer; Dr. Brett Trusko, Assistant Professor of Biomedical Informatics at Texas A&M University; and Dr. Vittorio Cesarotti, Professor at University of Rome, Italy; among other specialists.

The first day of the summit witnessed the launch of the New EFQM Module 2020 in the Middle East. HE Al Tayer was handed the first Arabic version of the Module by the CEO of the European Foundation for Quality Management.

In his keynote speech, Al Tayer said that DEWA is organising the first World Excellence Summit as a platform for experts and specialists in different areas of excellence. This includes organisational excellence, innovation, project management, governance, and modern technologies; to anticipate and shape future trends for excellence and sustainability.

“In the UAE, and in line with the vision of our wise leadership, we aim to shape the future, and not just anticipate it. His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, during the opening of innovation labs that will focus on predicting the future of energy, aviation, blockchain, and entrepreneurship in AREA 2071 in Dubai,” said Al Tayer.

He said that the UAE has set a pioneering role model in designing the future thanks to its proactive strategies and ability to plan for and forecast changes and developments in major economic and technological sectors.

“This makes the UAE one of the countries that are prepared for the future and a leader in employing technology to innovate new opportunities. Thanks to this clear vision, the UAE has become a role model for excellence and leads global competitiveness indices in different areas,” said Al Tayer.

Government excellence in the UAE is based on an integrated system to achieve people’s happiness by providing seven-star government services, as well as achieving the best financial and operational results.

“I would like to commend the government excellence programmes in the UAE. Participating in the local and international excellence programmes has helped us implement the best excellence standards and concepts. This has resulted in enhancing the efficiency, reliability and availability of our services and achieving customer happiness, which was 95% last year,” said Al Tayer.

Al Tayer said that in light of rapid changes in the business environment, public and private organisations need to be more agile to continue their sustainable growth. DEWA has enhanced agility and organisational risk management based on a governance model that has four key pillars: Trust, Accountability, Transparency, and Fair Practices.

In a move that underlines its leading role, DEWA, in cooperation with the British Standards Institute, has launched the Business Agility Concept and Framework, as the first-of-its-kind in the world. DEWA’s flexibility and agility contribute significantly to its success and excellence.

This is done by defining opportunities, analysing the internal and external environment; as well as stakeholders’ needs, and turning them into strategic initiatives. To achieve its vision to become a globally leading sustainable innovative corporation, DEWA is keeping pace with modern trends in the business world, such as adopting the Independent Power Producer (IPP) model, which has several advantages.

Through this model, DEWA set new world records for low tariffs in solar power projects at the Mohammed bin Rashid Al Maktoum Solar Park, the largest single-site solar park in the world, with a capacity of 5,000 MW by 2030.

The solar park contributes to achieving the Dubai Clean Energy Strategy 2050 to produce 75% of Dubai's total power output from clean energy. DEWA has won the ‘Innovation in New Collaboration Challenge’ award from the European Foundation for Quality Management (EFQM), for the IPP model, beating 40 organisations from around the world.

The award’s jury decided to publish the application document presented by DEWA as a global case study. This will allow other organisations around the world to benefit from DEWA’s scientific and innovative approach as well as the impressive results it achieved.


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