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Empower’s customer service transactions reach up to 524,000 in 2017

The company recorded a total of 524,000 transactions, out of which 285,000 transactions are done through digital platforms in 2017, compared to 255,000 e-transactions during the previous year

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Ahmad bin Shafar, CEO, Empower
Ahmad bin Shafar, CEO, Empower

Emirates Central Cooling Systems Corporation (Empower), the world’s largest district cooling services provider, reported that the number of customers using its general as well as e-services are continuously growing.

The company recorded a total of 524,000 transactions, out of which 285,000 transactions are done through digital platforms in 2017, compared to 255,000 e-transactions during the previous year, contributing to the UAE’s efforts towards achieving smart transformation.

Empower consistently engages its customers to use its e-Services platform as part of its efficient customer service and promote digital as well as green practices that lead to positive environmental impact such as reduction in paper consumption and travel time to customer service centres.

The platform also offers convenience to customers as transactions can be done even when they are out of country.

The company reported an increase in Registrations and Payment transactions, where 51,000 customers registered and paid through mPay, Emirates NBD cash deposit machines, and Al Ansari Exchange branches. Empower’s all the four Customer Happiness Centres entertained around a total of 88,000 walk-in customers and responded to about 56,000 calls and 45,000 emails.

Empower noted that continuous efforts to develop its online and alternative payment features have convinced more customers to use the system. Awareness campaigns have made a positive impact on the company’s operations – including a larger customer base.

“Our customer service achievements are the result of constant efforts to understand our customers’ requirements and meet their needs,” said Ahmad Bin Shafar, CEO, Empower.

“We also highly appreciate government initiatives and campaigns which have increased the awareness of people regarding the benefits of district cooling which has led to the continuous growth in the business.”

Empower provides district cooling services to large-scale real estate developments such as Jumeirah Group properties, Business Bay, Jumeirah Beach Residence, Dubai International Financial Centre, Palm Jumeirah, Jumeirah Lake Towers, Ibn Battuta Mall, Discovery Gardens, Dubai Healthcare City, Dubai World Trade Centre Residences, and Dubai Design District, among others.

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