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Empower opens customer happiness centre in JLT

Empower’s new branch is spread over an area of 87m2, and it has five counters to serve customers in one of its largest service areas where more than 72 buildings are being supplied with the company’s district cooling system (DCS)

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Ahmad bin Shafar, CEO, Empower
Ahmad bin Shafar, CEO, Empower

UAE-based district cooling company Emirates Central Cooling Systems Corporation (Empower) recently opened its new customer happiness centre in Al Mas Tower located in Jumeirah Lake Towers (JLT), Dubai, to serve around 30,000 district cooling users.

Empower’s new branch is spread over an area of 87m2, and it has five counters to serve customers in one of its largest service areas where more than 72 buildings are being supplied with the company’s district cooling system (DCS).

The new branch will provide around 200 customers with many services, such as new registrations, issuing final bills and cheque refund, bill payments, and answers to queries.

Ahmad Bin Shafar, CEO, Empower, said: “Along with business growth comes our commitment to ensure customers’ concerns which are promptly addressed through all areas of our customer relations management. Empower’s opening of the customer happiness centre in JLT forms part of our initiatives to ensure we are accessible to the clients we serve in the area, which is one of our biggest service locations. It also caters to our clients in nearby communities.”

Empower is expecting an ongoing increase of the users of district cooling service. The new branch in JLT is the fourth centre for Empower where it has opened a series of centres in Al Hudaiba Awards Building, Jumeirah Beach Residence and Business Bay.

Empower also manages three plants in JLT with a capacity of 150,000 RT.

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