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DEWA launches Takamul to ease account opening

Once the customer pays insurance premiums, whether online or by any other payment methods, DEWA will instantly connect their electricity and water services.

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HE Saeed Mohammed Al Tayer, MD & CEO of DEWA
HE Saeed Mohammed Al Tayer, MD & CEO of DEWA

Dubai Electricity and Water Authority (DEWA), in collaboration with Dubai Land Department (DLD), has launched Takamul, a service that allows customers to instantly open a DEWA account at Real Estate Regulatory Agency-accredited offices once they are registered.

Through the Takamul initiative, a customer in the residential sector would be able to submit a copy of the lease contract issued by the landlord as well as a copy of his or her Emirates Identity Card to RERA, and pay the required fees to receive an Ejari certificate.

Subsequently, the customer receives a welcome email from DEWA that includes a weblink enabling him or her to pay insurance fees online. The weblink also includes all information about the account, such as account number, and the number of the property.

Once the customer pays insurance premiums, whether online or by any other payment methods, DEWA will instantly connect their electricity and water services.

“We have collaborated with Dubai Land Department to launch Takamul, to facilitate and simplify procedures for customers……. under this initiative, customers will be able to get electricity and water services along with Ejari certificates at the same time without having to visit two institutions,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.

The move is aimed at supporting the directives of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to improve government services to the highest international standards.

It is also part of DEWA’s ‘Your Happiness Is Our Priority’ initiative launched to enhance customer happiness.

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