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ABB opens drive service hub in Dubai

Facility will serve customers in the UAE and wider GCC region.

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ABB, News

ABB has opened a drive service workshop in Dubai to provide support for customers in all sectors including industries.

The new workshop is one of the Zurich-based power and automation firm’s 12 global drive service hubs which provide repair, reconditioning service and exchange units for low voltage drives.

The hub will allow ABB to provide timely, efficient and economical turnaround services, especially for critical drive process applications, said Aki Maenpaa, UAE division manager, Discrete Motion and Automation.

“This is a commitment to the country and fits with our strategy of developing local capability,” he added.

All ABB drive service hubs are equipped with similar set up, processes and tools, with a common set of key performance indicators. One of the main reasons why drives save energy is because they can change the speed of an electrical motor by controlling the power that is fed into the machine.

Ari Lassamaki, Head of Global Drives Service, said: “The Dubai drive service workshop allows customers in the region to benefit from rapid response and locally performed drive repair and reconditioning services, with thorough cleaning and testing processes in state-of-the-art facilities.

“This new facility allows us to test the repaired drives with load up to 500kW to ensure high field quality when products are delivered to the customer site. Our field service technicians are routinely trained in the latest health and safety practices ensuring top class operational safety, as well,” he added.

The opening ceremony was held at ABB’s Al Quoz premises and was attended by industry partners, OEMs and customers from various major industries including marine, oil & gas, utilities and electronics sectors.

ABB has set up service hubs in major markets to provide a specialized customer call center, technical support, service training, spare parts inventory, highly skilled field service engineers, drive service and repair workshop, and service sales support for the respective regions.

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