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DEWA begins third phase of SAP project

Budget planning, asset management amongst new modules rolled out.

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Al Tayer: SAP project supports the rollout of smart services and apps.
Al Tayer: SAP project supports the rollout of smart services and apps.

Dubai Electricity and Water Authority (DEWA) has started implementing the third phase of SAP for Enterprise Resource Planning (ERP). The system will measure, integrate, and automate all of DEWA’s processes to help provide higher level of service to customers, employees and partners.

DEWA started implementing SAP Wave III last March and is set for completion by June 2015. This phase of SAP will implement the Institutional Asset Management and Enterprise System in the Production, Transmission, and Water sectors, the Fleet Asset Management and the Enterprise System in the Business Support sector, and the General Budget Planning System in the Finance sector.

DEWA has organised awareness sessions for its employees in different departments to educate them about each phase of the SAP project and its goals.

“This phase of SAP covers many aspects of DEWA’s scope of work. It provides integrated solutions that contribute to supporting our objective to achieve sustainable development as per international best practices,” said HE Saeed Mohammed Al Tayer, MD and CEO of DEWA.

“The SAP system will help deliver excellent services to our customers as well as DEWA’s different sectors, according to international best practices. This will further support the development strategy of the UAE, which fosters the adoption of smart services and encourages the use of smart apps to reduce the number of physical visits to government offices to achieve balanced and sustainable development.”

According to DEWA, implementation of SAP is one of DEWA’s most important initiatives, a process that began in 2008. The first phase of the project was completed in October 2009 for customer services. The second phase was completed in 2012 for purchases, logistics, finance, accounting and human resources.

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