DEWA launches customer care campaign
Utility aims to raise awareness of its emergency call centre
Dubai Electricity and Water Authority (DEWA) has initiated an awareness campaign to promote its Customer Care and Emergency Call Centre, which it has established to promote high levels of customer satisfaction. The centre provides customers with two contact numbers to deal with billing and with electricity and water emergencies.
“In line with the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai to establish Dubai as the globally-preferred hub for finance, business and tourism, DEWA relentlessly works to optimise electricity and water services to achieve higher levels of success. The Customer Care and Emergency Call centre is a vital element in our efforts to achieve efficient management practices, and our ultimate offering of expertise to provide the most reliable and quality services to our customers,” said DEWA CEO and MD H.E. Saeed Mohammed Al Tayer.
DEWA VP of customer relations Amal Al Suwaidi added, “We are keen to raise awareness about the Customer Care and Emergency Call Centre to showcase DEWA’s commitment in the areas of customer relations and satisfaction. It is also important to inform our customers about the difference between the two contact numbers and make them know which number to call for any particular service to save them time in reaching the correct point of contact as convenient as possible.”