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DEWA launches direct debits

Customers of five UAE banks can pay bills by direct debit

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HE Saeed Al Tayer, CEO and MD of DEWA. (Getty Images)
HE Saeed Al Tayer, CEO and MD of DEWA. (Getty Images)

Dubai Electricity and Water Authority has announced it has signed agreements with five banks in the UAE, to provide direct debit payment services to its customers.

The authority has activated the service with Emirates NBD, First Gulf Bank, Commercial Bank of Dubai, Ajman Bank and Emirates Islamic Bank.

“This strategy aims to promote e-services and encourage the use of the e-portal,” said HE Saeed Mohamed Al Tayer, MD and CEO of DEWA.

“This will reduce the number of customers queuing in government departments, and will implement world-class levels of efficiency within the field of customer service,” he continued. “This step is in line with DEWA’s strategy to establish an electronic infrastructure that promotes a balanced and effective e-transformation process, enabling DEWA’s customers to pay their fees through their bank’s electronic channels.”

DEWA is also in the process of negotiations with other banks to provide direct debit payment services to their customers.
 

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