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Oman’s water management is to benefit from a five-year, multimillion-dollar contract with the US-based consultancy, design, engineering and management services company Arcadis.
Malcolm Pirnie, the water division of Arcadis, has been selected to support Veolia Water, assisting Oman’s Public Authority for Electricity and Water (PAEW) is designing and implementing technologies, procedures and asset management systems in a bid to professionalise the country’s water utility management.
“We are leveraging our US utility management experience through Veolia Water, to transfer technology and management best practices to PAEW,” said Mohsen Mortada, manager for Malcolm Pirnie in Oman. “The project is a key step for PAEW to achieve its goals in the areas of customer service, staff development, utility performance and environmental stewardship, and will positively affect quality of life for its customers in Oman.”
Specific responsibilities include a comprehensive analysis of PAEW’s current ICT systems, implementation of new systems for customer service management, performance monitoring and asset management, and also development of operations manuals and procedures.